Preppy Pet West Houston

I have boarded my dogs here on a few occasions - from a few days to two weeks. This place is affordable, especially if the dogs are kenneled together. The staff has always been very friendly and attentive. One of my dogs is hairless and requires a bit more care with his skin and wearing clothes. He also requires medication 3 times a day to prevent seizures. The staff is very understanding and do their best to meet his needs. My dogs don't participate in group play because I think it would stress them out, but I do usually select for them to have some private play time out of their kennels with each other. When I pick them up they seem to be in good overall condition.

This place used to be great, until several issues were not taken care of properly. They NEVER acknowledged any issues to you. They expect you to figure out any issues your dog could’ve had during the day. The first one is our dog came home with a broken lower canine tooth. Somehow it split down the middle. We questioned them the next day and their explanation was our dog plays ruff and it’s his fault for causing it and never took him the ER to get it checked on. The second one is he got in a fight with another dog. He was bleeding and had a puncture wound that was clearly visible and was bleeding. They just threw him in a kennel and never told us the problem. The entire staff played dumb and innocent when we questioned why weren’t we notified or even why he wasn’t taken care of. Stay away from the problematic place and for your pets own safety. They don’t watch your dogs here like they state or even take your pets to get medical attention when need, even with a vet next door.